CANCELLATION & REFUND POLICY

Last Updated: [DATE]

Sunshine Tours understands that travel plans may change. This policy explains the cancellation, rescheduling and refund conditions applicable to tour bookings made through our website.

1. Customer Cancellation

Customers may request cancellation of a confirmed booking by contacting Sunshine Tours through the contact details provided on our website or booking confirmation.

Cancellation requests should include:

  • Booking name
  • Booking reference, if available
  • Tour name
  • Tour date
  • Reason for cancellation, if applicable

The applicable refund will be determined based on the time Sunshine Tours receives the cancellation request.

2. Cancellation More Than [48] Hours Before the Tour

For cancellations received more than [48] hours before the scheduled tour start time:

Refund: [100% / applicable percentage] of the amount paid.

3. Cancellation Within 48 Hours

For cancellations received between [24] and [48] hours before the scheduled tour start time:

Refund: [X%] of the amount paid.

4. Cancellation Within [24] Hours

For cancellations received less than [24] hours before the scheduled tour start time:

Refund: [X% / No refund].

5. No-Show

If a customer does not appear at the designated meeting point and does not contact Sunshine Tours within the applicable waiting period, the booking may be treated as a no-show.

No-show bookings are generally non-refundable unless otherwise agreed by Sunshine Tours.

6. Rescheduling

Customers may request to change their tour date subject to availability.

Rescheduling requests should be submitted at least [48] hours before the original tour date.

Any additional costs resulting from a change in tour date may be payable by the customer.

7. Cancellation by Sunshine Tours

Sunshine Tours may cancel or modify a tour when necessary due to circumstances including:

  • Severe weather
  • Safety concerns
  • Government restrictions
  • Temporary closure of destinations or venues
  • Insufficient operational conditions
  • Other circumstances beyond the reasonable control of Sunshine Tours

If Sunshine Tours cancels a tour and cannot provide a reasonable alternative, customers will be entitled to [a full refund / applicable refund] of the amount paid for the affected tour.

8. Refund Processing

Approved refunds will be processed through the original payment method where reasonably possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

9. Special Circumstances

Sunshine Tours may consider special cancellation or refund requests on a case-by-case basis where exceptional circumstances occur.

Customers should contact Sunshine Tours as soon as possible.

10. Contact

For cancellation, rescheduling or refund requests:

Email: [EMAIL]

Phone/WhatsApp: [PHONE / WHATSAPP]